Triple Strength Leadership

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open_head_phrases_11588Sounds a bit like an advert for kitchen rolls doesn’t it?

Well according to Nick Lovegrove, a director at McKinsey, and Matthew Thomas, executive director of the Intersector Project, it’s what we need i.e. executives who can move easily between business, government and social enterprises.

They argue that the biggest problems facing us in coping with constraints on resources, or controlling spiralling health-care costs, require business, government and the third sector to cooperate.

So “Tri-sector leaders” (that sounds better) who can bridge the culture, values, incentives and purpose that separates the three sectors are invaluable in solving those problems.

But how do you develop such leaders? I remember many years ago being interviewed by a consultant for an HR job in the Auto industry (in which I had worked previously). I was then head of HR for a local authority and his first question was : “why have you been wasting your time in the public sector?

Lovegrove and Thomas believe we need to incorporate tri-sector issues in academic and executive training and use exchange programmes so that mid-career managers can build up networks.

Tri-sector experience has also got to be seen as a development priority for business leaders.

Perhaps the more difficult aspect of this idea is that individuals will have competing motives and possibly conflicting professional goals.

They are concerned with wealth creation for themselves and their families which is more attainable in the private sector; they may also want leadership on a large scale and a position of influence – which working in government can offer.

They may also have a strong sense of purpose or mission which is the main focus of the non-profit third sector. But the cultures and career prospects and different earning potential can create barriers.

Tri-sector leaders are likely to be more idealistic than purely self-interested and more pragmatic than entirely selfless – an interesting mix of pragmatism and idealism.

It also seems that, among the younger generation at least, these leaders want to move on without necessarily completing their careers in any one sector.

The authors say developing such leaders is very difficult in the USA where there is so much friction between the three sectors.

Business executives consider government as bureaucratic and inept and NGOs as ineffective; public servants think private enterprise executives just want to make as much money as they can as quickly as they can while those in the third sector think nobody cares.

Is it any different in the UK?

Main Source: “Triple Strength Leaders” in HBR September 2013


Empathetic Introverts make the best Carers

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female_nurse_1600_wht_9033According to the MacIntyre charity, cited by Camilla Cavendish, the Times journalist who has just published a review of healthcare support workers.

The charity, which provides services for 1,000 adults and children, has created detailed psychological profiles of care workers.

The best ones, the “naturals”, are:

  • empathetic introverts,
  • good listeners,
  • reflective, and
  • wanting to work within clear rules
  • in structured environments.

Click here for more information and a quiz for you to check out if that kind of work is right for you.

Recruiting people with emotional intelligence and the right values would be a good start. Companies like Nokia have been recruiting for values and attitudes for decades taking the view that they can train people in the technical stuff quite easily.

6c-logoThe Chief Nursing Officer’s vision Compassion in Practice (the 6 Cs) highlights the importance of care and compassion.

One of the 6 Cs is courage and it’s interesting that McIntyre found that the best carers, being introverts, were not very gregarious but would stand up for the people they cared for.

There is also some good research which shows that people with introvert preferences can be more effective leaders than extraverted types.

And you may have heard of Susan Cain, best-selling author of “Quiet: the power of introverts in a world that can’t stop talking” (2012).