University of Surrey
Having portable data can be useful when you are working off-site but these devices also blur the boundaries between home and work.
No wonder companies are happy to give staff the latest smartphone or tablet that they can take home with them. There is an expectation that they will use them “after hours” for work.
Researchers at the University of Surrey examined 65 large studies involving around 50,000 employees.
Few companies actually spell out what is expected of staff, Is there a cut-off time after which it’s not OK to ring someone on a work-related matter? What about during holiday?
“In the absence of a policy written down … employees tend to take guidance from their managers or colleagues. If managers send e-mails late at night, staff feel they are required to answer them” according to one of the researchers at Surrey.
Employees might be happy at first to receive a new piece of technology but they soon realise there is an expectation that they will always be available and it then becomes a burden. They lose a sense of self-control which can lead to being less able to cope with stress.
The researchers believe that having technology such as smartphones has led to white-collar workers working the equivalent of an extra day a week and two day for managers. In other words 24/7.
Family life suffered the most from these distractions as you might expect with not even weekends and holidays protected from digital intrusions.
So technology is contributing to longer working hours, worse work-life balance, and more stress.
We have to look to Germany, the powerhouse of Europe with a strong union involvement in companies, for examples of good practice. Volkswagen, BMW and Puma stop their servers sending out e-mails 30 minutes after the end of the working day and make it clear that employees are not expected to answer e-mails at weekends or when on holiday.
Daimler actually gives its employees the option of automatically deleting any e-mails sent to them when they are on holiday so they don;t come back to a bulging in-box.
And last year France banned interruptions after 1800 and before 0900.
Sadly in the UK we don’t seem so concerned about employees’ well-being,