An Australian employment tribunal has ruled that “unfriending” someone amounts to workplace bullying.
In this case a row developed between two people in an estate agent’s about a lost sale after which the owner’s wife, Lisa Bird, stopped saying “good morning” to her colleague Rachael Roberts who had worked there for ten years. Roberts had already complained to the boss that she wasn’t getting a fair share of her properties displayed in the front window. After that the boss’s wife accused her of being “a naughty little schoolgirl running to the teacher”.
Miss Roberts immediately checked her Facebook account to see if Mrs Bird had posted any comments about the row and saw that she had deleted her as a friend. (At this point I’m thinking is that what intelligent adults actually do at work? Check their Facebook accounts?)
Anyway the tribunal said that the act was “indicative of unreasonable behaviour” and ruled in Miss Roberts’ favour. Mrs Bird had “behaved in an unreasonable manner” and shown “a lack of emotional maturity“. I’d love to have eavesdropped on the conversation between Mr and Mrs Bird after that decision!
Once again Facebook has been someone’s downfall. What happens when Facebook introduces its “dislike” icon?
Save Facebook for your personal life, if you need it,and don’t assume all your work colleagues are friends
The empathy index scored 100 companies on the way they treat both staff and customers by using a poll of 1,000 members of the public, on-line feedback from 25 employees from each company, and an analysis of a company’s last 100 tweets.
The telecoms industries came out the worst with the big four companies in the bottom 10 on their empathy ratings.
RyanAir, Carphone Warehouse and BT have been labelled as the companies that never listen. Carphone Warehouse was accused of “giving retail a bad name” with customers facing “nauseating hard sells from teenagers” and queues reminiscent of Soviet Russia.
Twitter has more than 500 million users but came 8th from bottom and was criticised as “a textbook example of how not engage on social networks” because of its robotic, boring and repetitive messages (which I’ve tweeted about before).
Selfridges came out 87th. Apparently the satisfaction you get as a customer is not matched by the experience of working there. “All glamour but no empathy”.
Pret-a-Manger came in about half-way with an “at best mediocre” scores on customer satisfaction and employee relations.
They found that the most empathetic companies in Britain were LinkedIn and Microsoft. Both were praised for making customers and employees feel valued and for resolving consumer problems within seconds on twitter.
However other technology companies fared less well. Facebook, with more than 1 billion users, only achieved 48th place and was described as “the brand that was too big to listen“. Staff working for Facebook, and twitter, described them as providing good career opportunities and work-life balance.
Amazon, the world’s biggest retailer, was just the opposite. Customers love it but its employees hate it.
And Apple only made 43rd place and was accused of “refusing to engage” on social media.
John Lewis came 5th even though it ignores criticism on social media. Other companies in the top 10 include Audi, Three, Sony, Google, Nike, Direct Line, and Boots.
Stuck in the bottom quartile were all the main banks with RSB being branded “the least trusted bank in the UK”. Lloyds bank employees “believe they have limited career opportunities” and Barclays has “a very poor perception among customers”. Well no wonder is it after their behaviour in recent years.
HSBC however came out in 22nd position and was named the most empathetic bank.
A pity they’ve just announced that 1 in 6 of its British employees will soon be out of work. What will that do for customer service?