This follows the tragic death of 18 year-old Connor Sparrowhawk who drowned in July 2013 while taking an unsupervised bath. He suffered from epilepsy, was autistic, had learning difficulties, and had a seizure in the bath. The Trust’s interim chief executive, Nursing Director Julie Dawes, admitted that his death was “entirely preventable” and the Trust accepted full responsibility.
Slade House, the care and assessment unit where the death occurred, has since been closed. Dawes accepted that the young man’s death continued to have a devastating impact on his family and she said the the Trust was truly sorry that they didn’t keep him safe.
She also said “the effect of his death had been far-reaching and had led to significant changes and improvements in the Trust”
In addition a Medical Practitioners Tribunal Service hearing a month ago found that Valerie Murphy, the lead clinician responsible for his care, had failed to carry out risk assessments on him before he took the bath. She now faces being struck off.
All this follows an independent inquiry into the Trust commissioned by NHS England after the Sparrowhawk’s death which found that over four years it had failed to properly investigate the deaths of 1,454 patients with mental health problems or learning disabilities. The inquiry team criticised the Trust for a failure of leadership and accused senior managers of not investigating and learning from the deaths.
The previous chief executive Katrina Percy eventually resigned after serious pressure along with the Chairman Mike Petter but not before some shenanigans about giving her another job and protecting her salary, and in the end not without a £200k payoff.
It’s good to know that there can be consequences sometimes for these management failures although not much satisfaction for the bereaved family.
NB A new chief executive has now been appointed along with other permanent senior staff so let’s hope they can turn the Trust round and provide a quality service the public is entitled to expect.
Sitting at your desk all day means companies are “haemorrhaging productivity” according to PHE chief executive Duncan Selbie.
He wants us to get up and move more, have walking meetings (it reminds me of that phrase used by bosses “walk with me” which also seemed controlling to me, but moving on, literally) because we like bursts of energy.
He thinks firms would benefit more by spending less time sitting in a chair and more time moving around. He wants employers to think about how to get people moving more.
They did a similar campaign two years to get people to stand up more, about which I posted. Standing up more is one thing but given our climate holding outdoor meetings could be quite a challenge.
However research shows that being sedentary is linked to all kinds of health problems: obesity, type 2 diabetes, some forms of cancer, and heart disease. So if you take your health seriously you should consider it.
I remember visiting the BASF factory in Munster a few years ago and seeing the outdoor meeting area (picture below). It seemed to work for them.
The researchers at Leicester University studied more than 500,000 Britons aged 37-73 who were given intelligence and memory tests.
They were actually looking at the effect of sedentary behaviour on brainpower. They found it fell faster among middle-aged people who drove long distances every day.
So middle-aged people should cut out that long-distance commute and find more socially stimulating things to do.
It was already known that sedentary behaviour was bad for your heart but now it appears to be bad for your brain too “perhaps because the brain is less active in those hours“ (I hope they weren’t referring to driving).
Cognitive decline can happen quickly “(It’s) decline is measurable over five years because it can happen fast in middle-aged and older people. This is associated with lifestyle factors such as smoking and bad diet – and now it’s time spent driving” said Kishan Bakrania.
93,000 of the participants who were already driving two to three hours a day had lower brainpower when the research started – and it continued to decline and faster than people who did little or no driving.
Similar results were found with TV watching. Those who watched 3 hours a day had lower brainpower at the start of the research and it fell faster over five years.
Although studies are suggesting that cognitive decline is linked to physical inactivity using a computer at work or for playing games actually stimulates the brain – whereas watching TV doesn’t. However sedentary behaviour is also linked with obesity, Type 2 diabetes and cardiovascular problems. So get off that couch!
The research results were no surprise to the Alzheimer’s Society. Cardiovascular health will affect memory and thinking skills and “staying mentally and physically active hips keep the brain healthy“.
Last year PRS for Music, the music licensing organisation which collects royalties for musicians, granted 27,000 licences for offices to play recorded music, up almost 10% on the previous year.
And that’s good news for musicians who must be heartily sick of being ripped off by young people ripping tracks from web-sites in the belief that they are “entitled” to free music.
Whether or not music does help productivity is open to debate. Certainly the government thought it did during WWII when they promoted “Music While You Work“.
The American company Musak actually patented a “Stimulus Progression” system to keep factory workers focussed by varying the intensity of the music in 15 minute chunks; something I have posted about elsewhere
Many factories have scrapped music on health & safety grounds i.e. workers getting distracted, but the opposite seems to apply particularly in the creative and digital world.
So in addition to play areas and relaxed dress codes staff can bring their own favourite tracks to work in any genre from hip-hop to metal. Managers can also pick “office playlists” from streaming services like Spotify but heaven help you if you have a David Brent-type manager. (Even my local barber’s shop uses Spotify but he gets instant feedback on his choice of music!).
The ability to control the playlists is obviously popular with staff until some people hi-jack the lists which leads to playlist rage.
A marketing agency in London found that eight out of ten people wanted music in the workplace. Some people had reservations about having music on when they were on the phone, some conceded it might be OK on a Friday (typically a more relaxed day for dress codes too).
Songs that appear to have met with universal approval include: “Where are Ü” by Jack Ü and Justin Bieber and “Little Bit of Luck” byDJ Luck and MC Neat (Is it just me but isn’t it strange that the songs have the artist’s name in the song titles or are people blind to narcissism). To me these tracks are repetitive and just mind-numbing. Is that the idea?
Research conducted by PRS for Music and PPL ( a royalty collection group) found 88% of participants performed better on office tasks with music with improvements in speed, accuracy and productivity – and people were happier!
However other research suggest that even bland instrumental music can hinder performance on more cognitive complex tasks which are best done in silence.
So it’s not straightforward.
Responses depend on a number of things: the person’s personality, the complexity of the task, and the music chosen.
The answer might be for the person to wear headphones when they want to listen to music of their choice which would also drown out other distracting noises.
By Eric Charles, MA., PhD-c
Audio version | Click here
“In the final analysis I believe in man in spite of men.” ~Elie Wiesel
I recall as a young boy thinking of girls as alien beings inhabiting the same planet but playing by a whole different set of rules. They were seen as the enemy and I was convinced that boys were superior to girls. I recall my sister arguing that boys had cooties and that girls rule. I believe she won that argument. Without awareness, we were taking part in collective narcissism. Collective narcissism, also known as group narcissism, is a type of narcissism where an individual has an inflated self-love for their in-group. The individual will see his or her group as superior to all other groups and it may function as a narcissistic entity. At that point of my young life, my sister and I were actively…
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It’s been well documented that different cultures have different concepts of personal space. I was including this stuff in my presentations on NVC a long time ago, and have taken part in international cross-cultural conferences where the concept was used to great effect in workshops. So I thought there was nothing new.
However scientists around the world have come together looking at the way people interact and how their personal space is influenced not just by culture but by wealth, and even weather and published their findings in the Journal of Cross-Cultural Psychology with some intriguing results.
9,000 people were asked how far they would prefer to stand from someone – depending on their relationship. Stranger, acquaintance, or intimate or close friend?
Temperature was one factor tested in the research. One theory is that hotter climates make people stand closer because hot weather encourages emotional intensity and friendship. Alternatively it could make people stand further apart to avoid the risk of contracting disease or parasites. (Interestingly it’s been suggested that head lice is spreading in schools due to kids standing close together sharing their smartphones).
People from warmer countries did on average stand closer to strangers, but relatively farther apart from people they knew. Interestingly it was Germany and Norway who kept their closest friends closest.
Previous research had scientists standing at different distances from people in an MRI scanner. When they got too close for the subject’s comfort the amygdala was activated. (The amygdala is responsible for assessing threats and activates the fight or flight response. Also referred to in the EI literature e.g. Amygdala hi-jacking). So personal space is probably a defensive measure although why should it vary so much between cultures?
At opposite extremes were the Argentinians and the Romanians, at lest with regard to strangers. The Argentinians are the most touchy-feely people with preferred distances for strangers, acquaintances and intimate friends at 76cm, 59cm, and 40cm respectively. They keep strangers at the same distance that Canadians keep lovers.
Romanians prefer to keep strangers more than 1.3 m away but once they know you they are happy for you to be as close as the Argentinians at 40cm.
Brits like to keep people at 1 m, 80cm, or 50cm depending on their relationship with them.
Keeping strangers at arm’s length seems sensible to me and has probably evolved over time as a survival mechanism. As we become a more crowded island we may value our personal space more or adapt to shorter distances but with less eye contact or with other ways of protecting our space.
They are better than men at using people skills, the ability to take others with you, to compromise with good grace and to make employees feel valued.
They also outperform men in getting things done, can set ambitious goals and follow them through methodically.
They are even better at entrepreneurial skills such as innovation and have the courage to seize the initiative and communicate a vision clearly.
So what’s the catch? Well when the going gets tough it’s men that get going apparently.
After examining personality traits among Norway’s managerial elite it seems women are more likely to lack the emotional stability required in leadership so they wilt under pressure.
The authors said ” The survey suggests that female leaders may falter through their stronger tendency to worry – or lower emotional stability. However this does not negate that they are decidedly more suited to management positions than male counterparts. If decision-makers ignore this truth they could be employing less qualified leaders and impairing productivity”.
The researchers looked at the correlation between leaders and emotional stability, an outgoing personality, openness to new experiences, agreeableness and a methodical nature (these are all traits in the Big 5 personality model).
They also compared managers in the public and private sectors. They found that public sector leaders showed higher degrees of innovation, stronger people skills and more meticulous attention to detail. This applied more to senior rather than middle managers.
The most effective managers were those motivated by a genuine interest in their work and a sense of its value.
After the recession there were lots of anecdotal stories of female CEOs being preferred to mop up the mess left behind by former (male) CEOs and research that showed that female CEOs were trusted more. And there is evidence that having females in your team can make it more effective.
Marissa Meyer seemed to have lost the plot at Yahoo after banning working from home and building a creche next to her office so she didn’t have to.
Here in the UK there have been some embarrassing examples of senior women managers in the NHS who have had to leave their posts in disgrace. Perhaps only proving that there is equality and that women can be just as bad leaders as men
Robots. Yes robots or rather AI is being used by Vodaphone to help recruit callcentre and shop floor staff according to a report in The Times.
So now candidates submit videos of themselves answering a standard questionnaire and that is then assessed by a computer algorithm which assesses their suitability for a role.
The AI examines subtle face cues and voice intonation. Only once they have been given the go-ahead by the robot do they get an interview with a human being. (So still back to the good old unreliable interview).
Vodaphone has processed about 50,000 such applications so far and is so pleased with the results that it plans to extend the system to help it hire senior managers and executives. I’m sure candidates at that level will be looking forward to being rejected at the shortlisting stage by a robot.
Catalina Shveninger, head of resourcing, said “It takes a tremendous amount of time out of the hiring process: it halves the time and allows us to fish in a much bigger pool”
“We are the first multi-national implementing a programme like this one on a global scale. This is the future of resourcing”.
Wow, not only are robots taking our jobs they’ll be choosing which of us can have any jobs left over!
This is all possible because of huge leaps in the computing power and storage available. The algorithms “learn” as they process more and more data (just like Amazon’s learning what you like to shop for to target you).
Of course they need to be programmed by human beings to start with. If Facebook can infer users’ mood swings using its algorithms what other aspects of human communication will such algorithms identify. Posh accents? And are they colour blind? Presumably they will not suffer from implicit bias but how good are they at detecting lies (or sociopaths at senior levels)?
The company that developed it has sold it to more than 50 businesses including airlines (that might explain RyanAir’s robotic approach to passengers) and banks in America.
Some techies are unhappy about these developments. Critics say AI systems like these are the “biggest existential threat to humanity“. Terminator stuff indeed.
Now you might argue Vodaphone needs all the help it can get given its standing with customers (EE and Vodafone generated the most complaints throughout 2015 – both at a volume above the sector average and considerably higher than rivals O2 and Three. For EE, the amount of complaints decreased in the second half of the year, whereas Vodafone’s went up)
Perhaps it’s a bigger threat to HR departments and recruiters. Instead of sending in your CV you upload a video shot on your smartphone and the computer says Yes or No. Might be scope for fancy filters on your camera and off-screen coaching by former recruiters re-purposing themselves . As young people are addicted to selfies they will probably love the idea. And the narcissists among the senior management candidate pool.
And I wonder if the robot/AI has a name? Being a big fan of Arthur C Clarke and the infamous HAL (Heuristically programmed Algorithmic computer) I think it should have a name. Perhaps TERRY (The End of Real Recruitment)?
Last year 137 million days were lost which works out at 4.3 days per person – down from 7.2 days in 1993 when the government started keeping records.
That means a sickness absence rate of 1.9% compared to the 3.1% in 1993.
Public sector sickness absence rates were 2.9%, down from 4.3%, contrasting with the private sector rate of 1.7%.
Public sector rates have always been higher than private sector which has been attributed to its generous sick pay schemes. The private sector rate is more like the rate in the US where until recently few workers got sickness benefits.
Within the public sector the NHS had the highest rate of sickness absence at 3.5%.
When I was a director of a large NHS Trust in the 1990s I was tasked with helping management reduce sickness absence (I had to convince the chairman that it was a line management responsibility which HR could support in different ways).
Carrying out quarterly surveys and publishing league tables I found that levels varied by occupation. Nurses had the highest rates of sickness absence, above 6%, whilst senior managers had the lowest at just over 1%. Admin staff were around the mean of 3.0%.
Taking that data alongside well-being surveys we carried out showed that nurses were the ones who smoked the most (and took off more single days) but managers drank more.
We introduced “first day reporting of sickness absence, in person to the line manager” where possible, “return to work interviews” when the person came back to work. Monthly reporting of sickness for everybody so we could calculate days lost, number of spells (occasions) and see suspicious patterns around weekends and bank holidays.
We also introduced No Smoking policies, Healthy Eating options, Stress Management programmes, a staff counselling service, provided a gym, a physiotherapist and yoga classes. We also had an occupational health service and offered air miles as a reward to people who didn’t take time off work through sickness.
Despite this mixture of approaches it wasn’t easy reducing the levels. The latest downturn has been particularly dramatic since the economic crash of 2007 and the ONS suggests that job insecurity is a significant factor. Zero hours contracts, currently at a their highest level, can’t be helping and there are more people working as self-employed. Who measures their sickness absence?
Other factors include the opportunity for some people to work from home when they are unwell rather than actually take a day off sick. In fact the TUC believes that far too many people go to work when they are ill and shouldn’t. And that argument has been strongly made for health care staff in contact with patients and you can see the point. Would you want someone sneezing all over you as you lay in your hospital bed?
The TUC say that over the Winter half a million people went into work despite feeling ill because they didn’t want to let down their clients, colleagues, or employer.
Twenty years ago, when I was involved in helping to manage the sickness absence problem, national data, produced at that time by professional bodies, showed that older workers took longer spells of absence whereas younger workers took off more short spells. The new ONS data shows that that is no longer true.
Older workers (over-65s) now take the most time off sick whereas workers aged 25-34 take off the fewest days with a 1.5% rate. The fact that people are still working after what used to be the normal retirement age also says something about the impact of the 2007 slump and people’s needs to top up poor pensions and keep themselves active.
Older workers are more likely to suffer from chronic illnesses but not enough is done to adapt the work for them and lower productivity can be attributed to a lack of investment in training older employees.. BMW in Germany are a good example of what can be done to accommodate older workers and keep them productive,
As I said at the top of the post – there’s more to sickness absence than just the numbers.