New research from Georgetown University and Grenoble Ecole de Management has found that the hard-nosed boss is a dinosaur and incivility has no place in the workplace.
The academics who carried out the research based on 20,000 employees published a paper titled Organisational Dynamics (reported in the Sunday Times).
The researchers found that people who are polite are twice as likely to be seen as good leaders compared with their rude counterparts.
Christine Porath, professor of management at Georgetown University, who has been researching incivility in the workplace for twenty years, said her interest in this area of research was partly because of her father’s experience in working for toxic bosses and partly her own. She had her dream job in a sports management company but “didn’t realise just how much effect rude bosses can have in terms of changing the culture of an organisation”.
She finds there is still scepticism among MBA students that they can still get ahead while being nice to people. They think they will be steamrollered or not seen as leader-like if they are not unpleasant.
Porath’s results show that being nice to people pays off when people feel respected by their leader: 56% felt healthier, 89% were happier at work, 92% were more focused and 1.5times more energised. They were also more likely to stay with the organisation.
It sounds like common sense doesn’t it yet many organisations put up with, perhaps even encourage, toxic bosses while HR turns a blind eye.
With the trend towards team interviews you would think that it would be hard for such personality types to get a job. Yet we know that people with narcissistic or sociopathic tendencies (dark side personality traits) can be charming until they no longer care any more or until people challenge them.
Porath thinks that only about 4% of managers actually get off on being rude because they enjoy it or can get away with it. The remainder put their incivility down to pressure of work. That figure probably falls within the estimate for the number of bosses with dark side personality traits (estimated at between 6 and 10% across developed countries).
It’s been suggested that this rudeness is prevalent at middle management level. That would fit in with the “overworked” hypothesis and also with the fact that as organisations de-layer there are fewer steps to management with fewer opportunities to develop the appropriate skills. So it’s more likely that these over-loaded middle managers don’t have the skills to cope effectively and this is reflected in the way they treat others.
At the end of the day it’s the top management and the CEO in particular who influence the culture of the organisation. I posted a while ago about Robert A Eckert’s philosophy at Mattel where he was Chairman and CEO in his time there. In his view people were important and saying thanks instead of shouting at people made good business sense.
Of course there are always exceptions. Steve Jobs springs to mind…..