Rewarding failure, again and again

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imageWhatever you think about the New Year’s honours list and its continuing habit of rewarding people, especially civil servants, for just doing their jobs you have to wonder what on earth they were thinking making Lin Homer a Dame Commander of the Order of the Bath.

She has failed in every recent job she has had.

Ten years ago she was criticised for her role in a vote-rigging scandal as Chief Executive of Birmingham City Council. A judge said she had “thrown the rule book out of the window in an effort to increase postal applications. Six labour councillors were found guilty of electoral fraud at a council election that the election commissioner said would “disgrace a banana republic”.

In 2010 she was briefly permanent secretary at the Department for Transport where she was criticised by Sir Richard Branson for ignoring concerns over the franchising competition for the West Coast line. Her department was also criticised by MPs for its “irresponsible decisions”

She then became the first Chief Executive of the UK Borders Agency (how do they select people at this level you have to wonder?). She was accused of repeatedly misleading MPs over the size of the backlog in asylum and immigration which would take 24 years to clear.

In 2013 the home affairs select committee, in a scathing attack on her, said it was astounded that she was being promoted to be Chief Executive of HM Revenue & Customs and said “The status quo in which catastrophic leadership failure is no obstacle to promotion is totally unacceptable”. The chairman Keith Vaz said her performance “was more like the scene of a Whitehall farce than a government agency operating in the 21 century”

In her present role she has been accused by the public accounts committee of “an unambitious and woefully inadequatee” response to a National Audit Office report. The HMRC has also been heavily criticised by consumer groups for long waiting times on its telephone helpline service, which has doubled in the last twelve months to an average of 38 minutes with 20% of callers waiting an hour. In the first half of the year half of all calls just weren’t answered – 12 million of them.

In November 2015 the chairwoman of the Commons public accounts committee said that customer service was a genuine threat to tax collection and the service was then even worse than had been previously described to her committee. That was also the month that HMRC announced the closure of 137 tax offices to be replaced with 13 regional centres.

This teflon coated serial failure as a leader obviously has a thick skin (or lack of self-awareness) and friends in high places.

She also has sycophantic staff who sent out a tweet on the HMRC account (@HMRCgovuk if you want to say your piece) defending the department’s record and mentioning the Chief Executive by name.

This is the kind of thing that annoys hard-working people. In any other business she would have been sacked long ago. I know bankers and premier league managers profit from their sackings but they aren’t public servants.

Rewarding failure, particularly on this scale over a period of time in different jobs beggars belief.

Photo from East Anglian Daily Times

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One thought on “Rewarding failure, again and again

    kindadukish said:
    January 7, 2016 at 7:24 pm

    Reblogged this on Kindadukish's Blog – I am not a number, I am a free man (The Prisoner) and commented:
    I think the comment “beggars belief” is putting it mildly!

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