Too many e-mails plus bad management stressing out staff

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laptop_mail_pc_1600_wht_2103Professor Sir Cary Cooper has hit out at the avalanche of e-mails most workers now suffer from at work.

In a speech at the British Psychology Conference in Liverpool he said UK productivity was the second lowest in the G7 group of nations (20% below the average and 40% below the USA) which he believed was due to our embracing technology “too enthusiastically“.

He thinks companies should shut down their servers to discourage employees from checking e-mails in the evening and at weekends and especially when on holiday – which he described as sick. (Some companies are already doing this in Germany).

He would like to ban in-house e-mails between members of staff in favour of face-2-face communication and thought c.c. e-mails a waste of time.

He thinks too may people are just showing up for work (“Presenteeism”) but not doing anything productive.

Research at the University of Sussex confirms that when when staff are given company smartphones they put in an extra day a week checking and responding to e-mails.

Experts say that there may be help round the corner from even newer technology such as Slack and Yammer which provide an open stream of communications not requiring you to open e-mails. (Is that really an improvement?)

employee_diciplined_1600_wht_5635But it’s not all down to the technology. British managers are notoriously poor at praising and encouraging staff. Cooper likens a good boss to a parent figure balancing criticism and praise.

However UK employees don’t have to wait long to be criticised in his view but they can wait a long time to get any praise for good work.

And that could be a problem with younger workers who expect praise and good treatment at work.

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3 thoughts on “Too many e-mails plus bad management stressing out staff

    […] our attention span are: media consumption, social media usage, technology adoption (something Professor Sir Cary Cooper has spoken about recently), and multiscreen behaviour e.g. texting while watching […]

    Work, rest and play « Biz Psycho said:
    July 2, 2015 at 11:21 am

    […] E-mail overload is an increasing source of stress. Companies can help by having policies about e-mail distribution but sometimes managers feel they have to check their e-mails if only to delete the spam or reduce the volume when they get back. […]

    […] This is the first generation that has had to deal with the ramifications of that” said a director of AXA PPP Healthcare which supported the study. (Professor Cary Cooper spoke out about this in 2015 – as I posted here.) […]

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